아시아나
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작성일 22-11-28 02:23본문
Download : 아시아나.pptx
_SLIDE_1_
Asiana
Airlines
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Index
1.7P
2.Gap Analysis
4.Servqual
5.Fairness Case
6.Service Innovation
7.Demand
8.Pricing
9.Conclusion
3.Customer Behavior
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and
1.7P
Chapter 1
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and
7P
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and
7P
PRODUCT
Reservation service
In-Flight service
Airport service
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and
7P
The 24 hours service
PLACE
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and
7P
PRICE
Price competitiveness Flexible price
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and
7P
PEOPLE
The Asiana airline won the prize in the ‘best on board service and flight attendants’ field continually of the past 4 years and they encourage passengers and staffs to communicate each other.
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and
7P
Airport lounge
The convenience facilities for disabled person
Uniform
PHYSICAL EVIDENCE
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and
2.Gap
Analysis
Chapter 2
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and
Gap …(투비컨티뉴드 )
레포트/기타
아시아나,기타,레포트
아시아나
설명
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아시아나
순서
아시아나 , 아시아나기타레포트 , 아시아나
다.